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Interlibrary Loan and Frequently Asked Questions


Question: What does the ILLiad request status of my ILL mean?

During the course of processing your Interlibrary Loan request will move through several different status levels in the ILLiad system. You will receive an automated email notification when your item is available but the status levels will also give you an idea of how your request is doing.

  • Awaiting Request Processing: Your request has been successfully received by the ILLiad system and is waiting for an ILL staff member to process it.
  • Request Sent: Your request has been sent out by ILL staff to potential lenders. It will remain at this status until a lender agrees to send us material and that material is received by the ILL office.
  • Customer Notified via Email: Your requested material has arrived and is being held for you at the Library Services Desk. You should have received an email notifying you of the delivery.
  • Checked Out to Customer: Your requested material has been picked-up at your Library Services Desk and is in your possession.